Privacy Policy

This Privacy Policy describes how Nestiva ("Nestiva", "we", "us", or "our"), operating from Lot 23, Jalan Sungai Besi, 57100 Kuala Lumpur, collects and handles personal data submitted through this website or during the course of our educational household organisation programmes. We take the privacy of our clients seriously and handle all information with care and discretion.

1. Information We Collect

1.1 Information You Provide

When you submit an enquiry through our contact form or communicate with us directly, we may collect:

• Your full name
• Your email address
• Your telephone number
• The content of your message or enquiry
• Your preferred programme or session type

We do not ask for, and you should not submit, sensitive personal data such as identity card numbers, financial account details, or health information through our website contact form.

1.2 Information Collected Automatically

When you visit this website, certain information may be collected automatically through cookies and similar technologies, including your approximate location, browser type, pages visited, and the duration of your visit. This information is used to help us understand how the site is used and to improve its content. Please see our Cookie Policy for more detail.

2. How We Use Your Information

We use the information you provide for the following purposes:

• To respond to your enquiry and confirm session details
• To communicate with you about scheduled sessions, programme logistics, and follow-up materials
• To maintain accurate records of our programme participants for administrative purposes
• To improve the quality and relevance of our educational offerings

We do not use your personal information for automated decision-making, profiling, or to make inferences about your household situation beyond what is necessary to facilitate the programme you have enquired about.

3. Sharing of Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information in the following limited circumstances:

• With members of the Nestiva facilitation team who are directly involved in delivering your programme
• With trusted service providers who assist us in operating this website, where those providers are contractually bound to handle information securely and only for the purposes we specify
• Where disclosure is required by applicable Malaysian law or in response to a lawful request from a competent authority

4. Data Retention

We retain personal data only for as long as is necessary for the purposes described in this policy, or as required by applicable law. Enquiry records are typically retained for up to two years following your last contact with us. Programme participant records may be retained for a longer period for administrative continuity. You may request deletion of your data at any time by contacting us at the details below.

5. Security

We take reasonable organisational and technical measures to protect the personal information we hold from unauthorised access, disclosure, or loss. However, no method of data transmission over the internet is entirely secure, and we cannot guarantee absolute security.

6. Your Rights

Under applicable Malaysian law, including the Personal Data Protection Act 2010 (PDPA), you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete personal data
• Withdraw consent to the processing of your data, where processing is based on consent
• Request that we cease using your data for direct communication purposes

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable time and in accordance with our obligations under applicable law.

7. Third-Party Links

This website may contain links to third-party websites, including map services and social platforms. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies independently.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

9. Contact Us

If you have questions about this Privacy Policy or about how we handle your personal information, you may reach us at:

• Nestiva · Lot 23, Jalan Sungai Besi, 57100 Kuala Lumpur
• Email: [email protected]
• Telephone: +60 13 4827 5916

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